Generation failures
Reserved credits are returned once a generation is confirmed as failed or blocked, subject to the Terms of Service and applicable law. This credit return is not an automatic cash refund.
Refund policy
How credit reservations, generation failures, and payment questions are handled.
Unknown task status
If a provider may have accepted a task but the response is unclear, we reconcile that task. We do not automatically resubmit a paid generation or return its reserved credits while its status is unknown.
Video storage
A generation is complete only after the final video is stored and ready to download. If archiving fails, we retry storage without purchasing another generation.
Purchase questions
For a payment or unused credit purchase question, contact support with the order ID. Never send a card number, security code, or password.